Terms & Conditions
Click here for Gift Certificate T&C’s
Click here for Promotions T&C’s
Full Family Policy
We do not photograph 'incomplete families', where a family member is missing from the Portrait Session. Artist Photographer reserves the right to refuse service if the entire family does not attend the Portrait Session. Our focus is on capturing a beautiful family portrait for our clients but if you would like your children photographed individually or together, we are only too happy to oblige at no additional cost so long as the entire family unit has been photographed first.
Portrait Experience Holding Deposit
A fully refundable holding deposit is required to secure your Portrait Experience in our calendar. This holding deposit ensures we are booking serious and committed clients. Holding deposits range from $200 to $300. The holding deposit is refunded on the day of your Portrait Ordering Appointment so long as you attend your scheduled booking. Failure to attend will result in your Prize/Gift Certificate becoming invalid and the forfeiture of the holding deposit.
Reschedule & Cancellation Policy
We are a very high-in-demand, high-end portrait studio. We limit the number of bookings that we accept based on our capacity to create timeless pieces of art for our clients.
We do understand that life does not always go to plan which means you may need to reschedule your booking. Rescheduling a Session/Appointment with less than one weeks’ notice, will result in the loss of the holding deposit. In order to book a new Session/Appointment, a new Holding Deposit will be required.
Holding deposits on Sessions/Appointments rescheduled with more than one week’s notice are applied to the new booking and will be refunded on the day of the Portrait Ordering Appointment.
As long as one weeks notice is provided, the Holding Deposit is fully refundable for permanently cancelled appointments.
No Show Policy
Non attendance (NO SHOW) to a booking without notice will result in the forfeiture of the holding deposit and the Prize/Gift Certificate being deemed invalid.
Refusal of Service
We reserve the right to refuse service if in our opinion the language or behaviour of a client is likely to cause or has caused disruption to either staff members or the normal operation of the business.
Staff Training
So that we can improve our service to our clients, calls and appointments are recorded for quality and training purposes.
Artistic Control
Artist Photographer reserves artistic control over the design and content of each Portrait Session. Over the last 40 years in business we have mastered our own unique, relaxed and professional style of portrait photography. We may, at our discretion, decline to create certain types or styles of photography if we believe such images would or could be detrimental to our reputation as a professional studio or as professional photographers.
Copyright
Copyright to all images created during the Portrait Session are deemed to belong solely to Artist Photographer. Under no circumstances are any images to be used by a third party unless prior written permission has been granted by Artist Photographer.
Soft Copies
We specialise in museum quality, finished wall art. Digital imagery is not something we normally do.
“A photograph doesn’t feel real until it is a tangible physical object I can hold in my hand.” – Stephen Johnson
Refunds & Good Faith
See our refund policy here: Refunds. We work with all of our clients to produce a beautiful outcome. With almost 40 years' in business, genuine issues are thankfully very rare. In the event that you are unhappy with any part of our service you agree to making contact with us at accounts@artistphotographer.com or by phoning 03 52231877 so that we can set about fixing the issue for you to the best of our ability.
Promotion Terms & Conditions
At artist photographer, we are a specialist family portrait studio and have been for over 40 years, creating beautiful memories for families throughout Australia.
We will stop at nothing to achieve the very best results for you. To achieve this, it's important that you are aware of how our studio works…
Entry into giveways, projects and promotions, is open only to persons 21 years and over, who are residents of Victoria and have not won a competition, project invitation or promotional item with artist photographer in the last 12 months.
The Campaign must be entered by submitting an entry using the online form provided to you. The entry must fulfill all Campaign requirements, as specified, to be eligible to win a prize or be selected to participate in a project. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of artist photographer. You may enter only once. You must provide the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of artist photographer.
Prize winners and selected project participants will be notified by mail, email or phone. The Grand Prize Winner of the Campaign (the “Winner”) will receive a $3,000 or $5,000 Prize based on the Campaign they have entered. Consolation prizes are valued at $2,000. Selected project participants will receive an invitation valued at $2,000. The specifics of the prize/project shall be solely determined by artist photographer. No cash or other prize/project substitution shall be permitted except at artist photographer’s discretion. The prize/project invitation is non-transferable. No substitution of prize/project invitation or transfer/assignment of prize or project invitation to others or request for the cash equivalent is permitted. Acceptance of prize/project invitation constitutes permission for artist photographer to use Winner’s/project participants name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law. Prize winners will have a 2 month expiry from the date of their winner notification email. Prizes/Project invitations are for a Studio Family Portrait Experience and can not be used for commercial photography. Prizes/project invitations are non transferable, not exchangeable or redeemable in whole or in part for any cash equivalent. Prizes/project invitations cannot be used in conjunction with any other offer or promotion. The decision of the judges will be final and no correspondence shall be entered into.
We require that 2 adults from the Portrait Session (usually both parents), attend the Portrait Ordering Appointment - this Appointment is not able to take place unless 2 adults from the Portrait Session attend. There is never any obligation to invest more than the value of the promotion offer. Your custom portrait order including any retouching by our artist will be commenced on the day it is placed. This ensures that we will meet or beat the promised 'ready by' date for you. Orders are unable to be changed or cancelled once placed.
The safety of our staff and clients is of the utmost importance to us. For this reason, pets that have severe social anxiety or are reactive/aggressive towards other animals/people will not be able to attend a Portrait Session at the Studio.
One Prize/project invitation per family. Both our Geelong and Melbourne Studios can accommodate up to 12 people in one portrait.
All artist photographer Studio Terms & Conditions also apply (see above).
Gift Certificate Terms & Conditions
At artist photographer, we are a specialist family portrait studio and have been for over 40 years, creating beautiful memories for families throughout Australia.
We will stop at nothing to achieve the very best results for you. To achieve this, it's important that you are aware of how our studio works…
Gift Certificates are for a Studio Family Portrait Experience. Gift Certificates must be redeemed by the named recipient prior to the expiry date. Gift Certificates are not transferable, not redeemable for cash and may not be used to pay any outstanding order balances for the recipient or any client. We require that 2 adults from the Portrait Session (usually both parents), attend the Portrait Ordering Appointment - this Appointment is not able to take place unless 2 adults attend. There is never any obligation to invest more than the value of your Gift Certificate. Your custom portrait order including any retouching by our artist will be commenced on the day it is placed. This ensures that we will meet or beat the promised 'ready by' date for you. Orders are unable to be changed or cancelled once placed.
One Gift Certificate per family. Both our Geelong and Melbourne Studios can accommodate up to 12 people in one portrait. Gift Certificates cannot be used in conjunction with any other offer, promotion or prize.
All artist photographer Studio Terms & Conditions also apply (see above).